Refund policy
Overview: At Paint and Pigments we are committed to customer satisfaction. If for any reason you are not completely satisfied with your purchase, our return and refund policy ensures a straightforward process to assist you.
Return Process:
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Eligibility for Return:
- Products must be returned within 30 days of purchase.
- Items must be in their original packaging and condition.
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Initiating a Return:
- Please contact us to obtain a returns number before sending any products back.
- Goods should be returned to the address provided during the return initiation process.
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Faulty or Incorrect Items:
- In the rare event that you receive a faulty or incorrect item, please contact us immediately. We will either offer a replacement or a refund, based on your preference.
Refund Process:
- Upon receipt and inspection of the returned items, eligible refunds will be processed to the original method of payment.
- Refunds may take several days to appear in your account, depending on your card issuer's policies.
Conditions:
- Please note that return shipping costs are the responsibility of the customer, unless the item is faulty.
- For faulty items, both delivery and return costs will be covered by us.
For further assistance or to initiate a return, please reach out to our customer service team via email at emma@paintsandpigments.com.