Shipping policy
Delivery Charges and Times:
- Delivery charges are clearly stated at the time of order placement.
- Most orders are dispatched via Royal Mail first class. For larger items, a courier service may be used, typically providing next day delivery.
Order Dispatch:
- We aim to dispatch your order as soon as possible and will provide tracking once dispatched. orders are dispatched Monday-Friday, excluding Bank Holidays, typically by Royal Mail.
Tracking:
- All orders are sent with a tracking system. Tracking details will be provided upon the dispatch of your order.
- You can request tracking details by contacting our customer support.
Delivery Areas:
- Delivery is available to most UK mainland addresses.
- Additional charges and delivery times may apply for Northern Ireland, Isle of Man, Scottish Highlands, and other remote areas.
Issues and Delays:
- While we strive for timely delivery, delays can occasionally occur due to external factors beyond our control.
- If you experience significant delays or have issues with delivery, please contact our customer support for assistance.
Delivery Acceptance:
- If you are not available to accept delivery, additional charges may be incurred for redelivery.
- Please ensure that the delivery address provided is accurate to avoid any delays.
For any further inquiries regarding our shipping policy or for specific shipping requests, please contact us at emma@paintsandpigments.com.